May 17, 2024
The latest findings from the J.D. Power 2024 U.S. Aftermarket Service Index (ASI) Study reveal a significant increase in overall customer satisfaction across three critical sectors: full-service maintenance and repair, tire replacement, and quick oil change. Particularly noteworthy is the substantial improvement observed in full-service maintenance and repair, followed closely by tire replacement and quick oil change services.

Gen Z Has Lower Satisfaction Rates When it Comes to Aftermarket Service Providers, J.D. Power Finds | The Truth About Cars